HR Operations Associate

Job description

Duties Include:

• Maintaining all Mexico based employee documentation/files.
• To assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents.
• Perform HR/related activities on HRIT tools (SAP/SuccessFactors platform), primarily pertaining to the employee life cycle (from Hire to Retire).
• Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/HR Business Partner requirements
• Assist with Tier One general inquiries such as policy content, basic leave questions, employee’s requirements to update documents such as life insurance and other transactional requests.
• To process the various HR transactions as per the laid guidelines/SOP
• Manage calls from employees & other HR Staff (Proficient English/verbal communication skills)
• To receive/respond to email inquiries and assigned tickets - (Proficient writing skills)
• To perform tasks within the established turnaround time and capable of multitasking on a day to day basis
• Open for new business process changes and adaptability for new systems/technology
• Entering/maintaining data in HCM modules
• Meeting with Ministry of Labor and other external agencies where necessary for submitted mandatory forms/documentation
• Other onsite responsibilities as assigned.

Basic Qualifications:

• Relevant Bachelor’s degree, or equivalent combination of education and experience
• Proficient in English and Spanish
• Preferred location in Guadalajara or Mexico City and the ability to commute and report to NTT Guadalajara or Mexico City Office
• High level of accuracy and attention to detail
• Proficient organizational skills
• Ability to work independently
• Preferred previous experience working with filing and inventories.
• Solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact, and diplomacy

Intermediate level proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)