Infrastructure Support Engineer

• 6 Months Fixed Term Contract with a view to extend or go permanent
• Both Mac and Windows support experience is essential
• Fully Remote, however must be able to travel to London or Bristol when needed
• Urgent start - ideally 20th October 2026

Who are we?

Our Mission is to empower our financial services customers to better understand their clients’ needs and to provide them with data services and embedded technologies that deliver highly personalised, lifelong financial relationships."

As an enterprise B2B2C company, our clients roll out our technology to improve their customers journey and enhance their financial outcomes. We do this through an API-first approach that streamlines access to our market-leading Categorisation, Decisioning, and Analytics engines, together with Payments Initiation. In doing so we deliver actionable insights with reduced transaction costs, accelerated settlements, and a safer, more convenient customer experience.

We’re a regulated entity offering AISP, PISP, and CISP services, trusted by leading banks, insurers, asset and wealth managers, pension companies, financial advisors, and fintechs to enhance financial outcomes for their clients.

What do we offer?

We have offices in London and Bristol together with access to co-working space. We offer the opportunity to work remotely  (role, business and client dependent) with support for your home office set-up if required. We have regular all company away days and other company, client and team meetings, your attendance at which will be mandatory.

This role is a remote first position however we would like the job holder to be able to travel to our offices in London or Bristol when needed.

Requirements

Mission for the Role

We are looking for a highly experienced, pragmatic IT Support Engineer who prioritises stability, security, and efficiency over a chaotic "start-up/scale-up" mentality. This individual must seamlessly balance routine operations—such as laptop procurement, provisioning, shipping, and user lifecycle management—with complex project work. They will support a diverse base of technical and non-technical users across a 65% macOS and 35% Windows environment. Experience operating within rigid information security frameworks (ISO:27001, SOC II, PCI) is highly desirable.

You’ll work closely with the IT Manager to improve our technology environment, strengthen security and compliance, and make IT simpler and more effective for everyone across the business.

Experience Required