Support Engineer
US$121,000 – US$148,000 / yr base salary
Posted 19 Aug 2026
Advertised as “Senior Support Engineer | Remote | North America”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
| Base salary | US$121,000 – US$148,000 / yr |
|---|
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
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Cultivated a community of more than 650,000 active developers and builders
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Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
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Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
Our support team keeps expanding, and we’re looking for a Senior Support Engineer to help us raise the technical depth and quality of support as n8n grows across increasingly complex enterprise use cases.
Your main goal will be to solve n8n’s toughest customer challenges and help us deliver a world-class technical support experience at scale.
You’ll combine deep technical troubleshooting with customer empathy, product insight, and a builder mindset — resolving difficult problems while making our product, processes, and team better along the way.
OWN COMPLEX TECHNICAL & ENTERPRISE SUPPORT
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Take ownership of complex technical issues across tickets, chat, and community channels, driving them from first investigation through to resolution.
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Diagnose issues across workflow execution, APIs, integrations, networking, self-hosted environments, and performance using logs, reproduction environments, and systematic debugging.
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Support enterprise customers through high-impact or business-critical issues with clear communication, strong judgement, and a focus on restoring value quickly.
PARTNER WITH ENGINEERING TO SOLVE ROOT CAUSES
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Collaborate closely with Engineering and Product to investigate bugs, identify root causes, and provide high-quality technical context for escalations.