Dispatcher

Join Us as a Dispatcher! 

About Kooner Fleet Management Solutions 

Kooner Fleet Management Solutions is one of the fastest-growing national providers of on-site fleet maintenance, preventative service, and mobile repair solutions. With nearly a decade of industry experience, Kooner FMS helps fleets reduce downtime, extend vehicle life, and simplify operations through proactive maintenance programs and advanced technology. 

As a family-founded and field-first company, we take pride in delivering trusted partnerships, exceptional service, and innovative fleet management solutions that keep America’s trucks and trailers road-ready. 

About the Dispatcher Role  

As a Dispatcher, you’ll work in a fast-paced contact center environment handling both emergency breakdowns and scheduled service. Our technicians work out of service trucks, so every job depends on dispatch getting the details right the first time. You’ll balance urgent calls against planned work, exercise sound judgment on technician assignments, and remain composed while managing competing priorities and service disruptions. This role suits someone who enjoys coordinating service, solving problems, and communicating with customers and technicians. 

You will actively manage assigned service requests from intake through completion or a documented handoff, keeping work moving, maintaining accurate records, and escalating barriers promptly. Success requires timely action, sound judgment, clear communication, and consistent follow-through. 

Schedules (4 days, 10 hour shifts):

• Tuesday-Friday, 6:00am-4:30pm
• Wednesday-Saturday, 6:00am-4:30pm
• Saturday-Tuesday, 2:00pm-12:30am
• Thursday–Sunday, 2:00pm-12:30am
• Friday–Monday, 9:00pm-8:00am

Where You’ll Make an Impact:

Service intake and prioritization 

• Answer inbound calls, emails, and portal requests from fleet customers, drivers, and brokers 
• Collect and verify required service information: exact location, unit and VIN, symptoms, fault codes, load status, and safety concerns 
• Triage each request by urgency (driver stranded on a highway vs. scheduled PM) and set clear expectations with the customer 
• Confirm authorization, PO numbers, and billing details before work begins 

Dispatch and coordinate 

• Assign work based on technician availability, qualifications, location, remaining shift capacity, and service requirements. Verify schedules before assignment and coordinate capacity or scheduling exceptions with the Dispatch Lead and Field Manager.