Live-Service Game Master

Pearl Abyss - the team behind Black Desert and Crimson Desert - is seeking a high-performing, innovative, results-oriented, and customer-obsessed Spanish-speaking Live-Service Game Master to deliver an exceptional live-service experience to millions of players across all platforms (PC, Mobile, Console, and next-gen) in Europe.

We are looking for a proactive and passionate Live-Service Game Master to oversee our daily live operations, maintain the health of our live-game ecosystem, and keep our player base engaged. In this role, you will act as the bridge between our players and the development team, monitoring service stability, designing engaging live events, and collaborating with Community and Customer Support teams to deliver an exceptional player experience.

You will join a diverse, dedicated team working across multiple communities and high-profile titles. This position offers an unparalleled opportunity to spearhead operational excellence for Black Desert and Crimson Desert as well as our highly anticipated upcoming releases, DokeV and PLAN 8, ensuring all Pearl Abyss titles achieve and exceed their European goals.

RESPONSIBILITIES

• Live Operations Management: Execute daily operational workflows using internal administration tools to ensure continuous, high-quality game service.
• Maintenance & Deployment Support: Assist with routine server maintenance, patch deployments, and scheduled content updates.
• Issue Monitoring & Reporting: Track live-service performance, gather player feedback, and deliver regular qualitative and quantitative status reports to stakeholders.
• Incident Response & Communication: Manage real-time game incidents, draft timely public player notices, and execute crisis communication protocols when disruptions occur.
• Event Planning & Execution: Design, schedule, and configure weekly and monthly in-game events to maximize player retention and engagement.
• Cross-Functional Collaboration: Partner with Live-Ops Specialists, Customer Support, and Community Managers to consolidate community suggestions and drive continuous game improvements.
• Game Mastery & Knowledge: Maintain deep, up-to-date expertise on all incoming patches, systems, and content updates to accurately support the player base.
• Exploit & Bug Investigation: Investigate, document, and escalate critical bugs, game-breaking exploits, and technical issues to the development team.
• Support Escalations: Review escalated Customer Support tickets, perform second-tier issue investigations, and take necessary administrative action.