Systems Analyst

Company Description

Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, Blend tackles significant challenges by seamlessly aligning human expertise with artificial intelligence. The company is dedicated to unlocking value and fostering innovation for its clients by harnessing world-class people and data-driven strategy. We believe that the power of people and AI can have a meaningful impact on your world, creating more fulfilling work and projects for our people and clients. For more information, visit www.blend360.com.

Job Description

As a System Analyst, you will play a vital role in our dynamic and multicultural team, providing essential technical assistance to team members across various platforms, including Windows and Mac environments. Your primary responsibilities will involve setting up computers, configuring software, managing email systems, and offering comprehensive support to ensure seamless operations within our tech company. This position offers the opportunity to engage with a diverse range of technologies and collaborate closely with colleagues in a fast-paced environment. 

What will I be doing? 

Technical Support and Troubleshooting: 

• Provide tier 2 and 3 technical support, encompassing software installations, upgrades, configuration, and administration. 
• Offer application support and guidance to internal system users, actively resolving technical issues. 

Application Solution Development: 

• Collaborate with internal team members to thoroughly understand application enhancement needs. 
• Research and devise optimal solutions to address business requirements, ensuring alignment with core enterprise systems. 

Employee Onboarding and Offboarding:

• Support and coordinate the onboarding process for new hires, including ordering, configuring, and delivering devices and accessories so employees are ready to work on day one.
• Manage account provisioning and access setup for new employees, and handle equipment recovery and access removal during offboarding.

Cybersecurity Support: 

• Support the security team with day-to-day cybersecurity activities, such as assisting with access reviews and security awareness initiatives. 
• Help follow security best practices and escalate potential security concerns to the appropriate team. 

Documentation and Training: