Concierge VIP Services

Responsibilities

• Deliver premium concierge services to VIP patients and ensure an exceptional patient experience
• Manage patient appointments, registration, reception, billing, and general administrative duties
• Handle patient enquiries professionally via phone, email, and in person
• Ensure a seamless, efficient, and positive patient journey throughout the clinic visit
• Assist doctors during consultations, treatments, and clinical procedures
• Dispense medications accurately according to doctors' instructions
• Promote and support patient adoption of the QHMS mobile app and digital healthcare services
• Educate patients on healthcare services and facilitate referrals where appropriate
• Support daily clinic operations, including inventory control and medical supply management
• Maintain a clean, safe, and welcoming clinic environment
• Perform blood taking procedures where qualified and authorized
• Assist with ad hoc projects and other duties as assigned

Requirements

Qualifications, Training and Experience

• HKDSE / HKCEE or above
• Proficiency in both written and spoken English, Cantonese and Mandarin
• Excellent interpersonal and communication skills with a strong customer service mindset
• Passionate about delivering premium patient care and concierge level service
• Strong organizational skills with the ability to multitask and work effectively in a fast-paced environment
• Detail-oriented, responsible, and able to handle patient information with confidentiality
• Comfortable using digital tools and mobile applications to support patient engagement and clinic operations
• Fresh Graduates are Welcome
• Experience in Hospitality/ Aviation/ Luxury retail industry would be an advantage