Responsibilities
- Enhance patient experience, build/maintain strong relationships with them to support retention
- Create a robust and seamless experience for our patients & customers via improving various touchpoints at the medical centers
- Manage customer enquiries on healthcare products, use of e-portal and other information about clinics/services
- Manage customer complaints effectively and identify areas for improvement at clinic level
- Provide clerical and administrative support to medical practitioners and management
- Perform other ad-hoc tasks as assigned
工作職責
- 提升病人服務體驗，建立並維持良好關係，以提高病人留存率
- 改善醫療中心各個服務環節，為病人及客戶創造順暢而完善的體驗
- 處理客戶有關醫療產品、電子平台及其他診所服務的查詢
- 處理客戶投訴，並在診所層面識別改善空間
- 為醫療從業人員及管理層提供文書, 行政支援
- 完成其他臨時分配的任務
Requirements
Qualifications, Training and Experience
- Diploma or above
- Self-motivated, dedicated, independent, and customer-service oriented
- Strong interpersonal, communication, and problem-solving skills
- Excellent command of written and spoken Chinese and English (Cantonese, Mandarin, and English)
- Candidates with customer-facing / hospitality background are preferred
工作要求
- 大專或以上學歷
- 積極主動、敬業獨立，具備良好的客戶服務意識
- 擁有良好的人際溝通、表達及解決問題的能力
- 能操流利廣東話，具備良好英文及普通話能力，並懂中英文讀寫
- 優先考慮有診所或客戶服務經驗之申請者
Benefits
- Health Plan
- Pension Plan
- Training & Development
- Performance Bonus