Relationship Manager

Key Responsibilities:

• Demonstrate a strong interest in short-term trading and a sound understanding of equity markets and relevant financial derivatives.
• Monitor market trends and client trading preferences, build trusted relationships with clients, and provide timely, professional and compliant market information and trading-related support to contribute to team objectives.
• Maintain effective client relationships, respond to client enquiries relating to transactions and account services, and enhance client engagement and retention through needs-based and compliant service.
• Provide regular market updates and analysis to clients; respond promptly to daily enquiries and service requests; and handle client feedback, complaints and issues in accordance with internal procedures to maintain a high standard of client satisfaction.
• Strengthen long-term client relationships and client loyalty through one-to-one engagement, client seminars, investment strategy briefings, investor education sessions and other approved client engagement activities; identify appropriate referral opportunities in line with clients’ needs and internal policies.

Requirements

• Bachelor's degree or above, majoring in finance, economics or related fields is preferred
• Proficient in Cantonese and Mandarin as working languages, English fluency is a plus
• Eligible Hong Kong work visa (e.g., IANG, TTPS, QMAS)
• Solid basic knowledge of Financial Market, proficiency in the trading rules of complex financial derivatives such as options
• 2 years or more of experience in complex derivatives trading, and personal high-frequency trading experience is preferred
• Passionate about the trading sector, familiar with the characteristics of short-term trading client groups, equipped with keen market insight, strong trading thinking and psychological gaming ability, capable of independently analyzing market trends and formulating short-term trading strategies
• Possess excellent communication skills, strong teamwork spirit and a keen sense of purpose; customer-oriented with sound service awareness, capable of delivering exceptional quality services to clients; customer-oriented with sound service awareness, capable of delivering exceptional quality services to clients
• Candidates with experience in brokerage derivatives trading, customer transaction operation services, and risk compliance awareness will be given priority.
• Candidates holding Type 1 and Type 4 licenses issued by the Securities and Futures Commission of Hong Kong, or having passed Papers 1,7 & 8 of the Securities and Futures Examination will be given priority