Complaints Officer

For almost six decades, Pharmathen has remained committed to its vision of improving patients’ lives through innovation and expanding access to complex pharmaceutical therapies.

Today, Pharmathen's capabilities extend across a broad range of specialized dosage forms, including sustained-release products, long-acting injectables, and oral solid dosage forms, while its portfolio includes more than 100 commercial products available internationally through a strong network of partners.

These activities are supported by a robust Research & Development and Manufacturing ecosystem, with three facilities in Greece.

The driving force behind Pharmathen is its people. With more than 1,600 employees representing 27 nationalities, the company fosters a multicultural workplace where women account for 53% of the workforce and 40% of the Senior Leadership Team.

Grounded in its shared values of integrity, quality, innovation, leadership and performance, and guided by strong business ethics and a commitment to its vision, Pharmathen remains dedicated to its founding mission: improving patients' lives.

Pharmathen offers a great opportunity for career development and is seeking to recruit Complaints Senior Officer to join our QA Commercial Compliance team at our Marousi premises**.**

The Complaints Senior Officer handles and coordinates the processing of complaints, investigates customer complaints and acts as liaison between the company and customers.

More particularly:

What you’ll do:

• Take part in the authorship of the department’s SOPs, TDRs, protocols and any other kind of controlled quality document related to Customer Complaints
• Timely coordinate the appropriate actions for the overall handling and documentation of the customer complaint processes
• Execute and document complaint investigations concerning corporate quality activities
• Timely manage the needed information flow concerning the customer complaints in collaboration with relevant internal and external stakeholders
• Manage complaint samples
• Handling complaints to Suppliers
• Prepare reconciliations reports for CMOs/Αudits/Medical Device Suppliers and PV
• Prepare KPI reports
• Participate in correspondence with customers regarding their quality management requirements
• Execute the recall process / procedure and coordinate the mock recall exercise

Requirements

Minimum Qualifications:

• Bsc in chemistry, pharmacy or equivalent field

Minimum Experience:

• Minimum 3 years’ experience in Quality Management

Job-Specific Skills:

• Excellent communication in English language (writing & speaking)
• Computer literacy
• Ability to prioritize tasks and meet deadlines
• Exceptional communication skills

Benefits

What you will gain:

• Involvement in a high-caliber, team-oriented and dynamic atmosphere
• Exposure to challenging business issues and practices
• Great opportunity to leverage and develop your business/ scientific knowledge and skills

Join our team and experience the unique Pharmathen’s culture that gives you the opportunity to innovate, to make decisions, to achieve your own potential and to chart your own career.

Pharmathen is an equal opportunity employer. We welcome applications regardless of gender, race, age, religion, sexual orientation, and national origin.