Client Delivery Executive

Req ID: 370998 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Client Delivery Executive - Infrastructure Services - Mahwah, NJ to join our team in Mahwah, New Jersey (US-NJ), United States (US).

Prior to Applying, please review and comply accordingly:

** Must be a US citizen or Green card holder to proceed with applying.

** This position requires being local to Mahwah, New Jersey with the expectation to work in a hybrid setting (expectation 2-3 days per week)  onsite at the client’s location.

** Requires a Bachelors degree to apply

We are seeking a highly experienced Client Delivery Executive for Infrastructure Services to lead the end-to-end delivery of software, application, and infrastructure services for a key logistics client. This role is responsible for ensuring operational excellence, contractual compliance, service quality, and client satisfaction while driving governance, escalation management, automation, and continuous improvement initiatives. The ideal candidate will bring strong expertise in infrastructure services, cloud, data center colocation, and complex service delivery environments, along with the ability to manage financial performance, lead large matrixed teams, and build trusted executive-level client relationships. This individual will serve as a strategic delivery advisor, partnering closely with internal and client stakeholders to optimize service delivery, support transformation initiatives, and expand the overall services footprint.

Operations:

•             Accountable for end-to-end delivery of NTT DATA Software and Application services for a logistics client .

•             Ensure adherence to contractual commitments.

•             Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.

•             Develop and maintain Crisis Management/Disaster Plans.

•             Implement project mitigation plans for yellow or red deliverables.

•             Conduct Customer Governance meetings.

•             Manage Outage/Escalation/Missed SLA incidents.

•             Implement and execute automation and efficiency programs.

•             Drive client improvement plans to enhance satisfaction.

•             Utilize automation for repetitive tasks to boost performance and service quality.

•             Possess a deep understanding of the delivery life cycle.