Salesforce Administrator

About GBG

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team - IT Digital Delivery

The Digital Delivery team at GBG is at the heart of transforming how we work, powering the systems, data, and technology that enable our global business to grow, innovate, and serve our customers better. We’re a collaborative, product-centric team of technologists, specialists, and problem-solvers who thrive on unlocking value through modern platforms like Salesforce, Ironclad, Hubspot, Power BI, and automation tools. With a culture grounded in agility, transparency, and continuous improvement, we work closely with our business partners to deliver impactful solutions that make a real difference.

The Role - Salesforce Administrator

The Salesforce Administrator is responsible for the day-to-day management, configuration, and support of the Salesforce platform. As part of the Salesforce Centre of Excellence (CoE), this role ensures the stability, usability, and security of Salesforce environments, while supporting business users with queries, enhancements, and issue resolution. The Salesforce Administrator plays a key role in platform operations, user management, data optimisation and ongoing improvements to deliver a robust and efficient CRM experience aligned with business objectives. The right individual will play a key role in aiding our team to deliver 24/5 global support.

What you will do

Salesforce Management & Support

• Manage user accounts, roles, permission sets, profiles, and security settings.
• Handle day-to-day support requests and system administration tasks.
• Monitor system performance, conduct routine maintenance, and manage scheduled jobs.
• Perform data imports, deduplication, and data quality checks.

Configuration & Enhancement

• Configure objects, fields, page layouts, record types, and list views.
• Build reports and dashboards to support business decision-making.
• Create and maintain declarative automation such as validation rules, workflows, and flows.
• Assist with user acceptance testing and deployment of configuration changes.