Professional Services Consultant

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

Professional Services Team, GBG Americas

The Professional Services team at GBG in the Americas region is a dynamic group of client-focused experts dedicated to delivering tailored identity and fraud solutions across a diverse portfolio of industries. This team partners closely with customers to ensure the successful implementation, optimization, and long-term value realization of GBG’s technology. With a strong emphasis on collaboration, innovation, and service excellence, the team operates in a fast-paced environment where cross-functional engagement and continuous learning are key. Joining this team means becoming part of a culture that values strategic thinking, customer success, and professional growth.

The Role

As a Senior Professional Services Consultant at GBG, in the Americas region, you will serve as the critical technical liaison between our Loqate business, our customers and our partners. You're a trusted advisor who leads clients through complex solution deployments and remains engaged to ensure long-term success. You will perform technical functions including customer onboarding and technical account management. You will drive adoption, troubleshoot challenges, and uncover opportunities for optimization and growth. This position blends the responsibilities of a domain expertise, implementation expert, customer advocate, and strategic consultant; offering a unique opportunity to make a measurable impact across high-profile client engagements.

What you will do

• Use understanding of multiple operating systems and web development languages to tailor the Loqate integration solution to meet customer expectations.
• Provide Professional Services expertise to the Business Development and Customer Success teams.
• Apply domain expertise to successfully configure, implement, and support all Loqate global location intelligence solutions.
• Confidently present your knowledge of Loqate solutions to customers and prospects, both in person and remotely.