Online Content Operations Specialist

Content Operations Specialist

Department: E-commerce / Digital Commerce
Reports to: E-commerce Lead
Location: Kuala Lumpur

Job Summary

We are looking for a Content Operations Specialist to manage the day-to-day execution, publishing, and optimisation of content across EPOS’s social media, e-commerce marketplaces, website, and other digital platforms.

This role will be responsible for ensuring that all online content — from social media posts and product listings to promotional banners, campaign pages, product information, and digital assets — is accurate, engaging, consistent, and published on time.

The ideal candidate is highly organised, detail-oriented, and data-driven, with a good understanding of how content, product presentation, pricing, platform exposure, and traffic contribute to online conversion and business performance.

Key Responsibilities

1. Social Media Content Operations

• Manage the day-to-day publishing and scheduling of content across EPOS’s social media platforms, including Facebook, Instagram, TikTok, LinkedIn, and other relevant channels.
• Coordinate social media calendars and ensure posts are published accurately and on schedule.
• Upload and manage captions, images, videos, links, hashtags, and other content assets.
• Ensure content follows brand guidelines and is adapted appropriately for each platform.
• Monitor post performance, engagement, reach, and traffic to identify opportunities for optimisation.
• Coordinate with Marketing and Creative teams to ensure required content assets are delivered on time.

2. Marketplace & Product Listing Management

• Create, upload, update, and maintain product listings across Shopee, Lazada, TikTok Shop, and other online platforms.
• Manage product titles, descriptions, specifications, attributes, images, videos, pricing, bundles, variations, and promotional information.
• Ensure product information and pricing remain accurate and consistent across Malaysia and Singapore.
• Regularly review listings for completeness, accuracy, visibility, and overall presentation.
• Monitor competitor listings, product positioning, pricing, promotions, and content presentation to identify opportunities for improvement.
• Support new product launches by ensuring listings and relevant content are ready before launch.

3. Website & Digital Content Management