Project Manager

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide — empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

As a Technical Junior Project Manager on the EPOS Rewards team, you will manage end-to-end merchant onboarding and solution delivery — while holding genuine process ownership across product enablement, market intelligence, and team knowledge infrastructure.

This is not a support role. You will bridge commercial teams and the product roadmap, translate real merchant pain points into product improvements, own the knowledge base that the entire team relies on, and build the tooling and automation infrastructure that enables the team to scale. You will work directly alongside the team lead on live systems, real merchant outcomes, and cross-functional stakeholders.

Key Responsibilities

1) Client-Facing Project & Solution Delivery

• Own end-to-end merchant onboarding from initial scoping through to go-live and post-launch handover
• Serve as the primary point of contact for merchant clients throughout the project lifecycle — managing timelines, expectations, and escalations
• Conduct structured post-go-live check-ins to monitor solution adoption and ensure successful project closeout
• Provide hands-on training to merchant stakeholders on solution usage, campaign management, and loyalty best practices
• Liaise with internal sales, product, key account management and technical teams to maintain clear accountability across all deliverables

2) EPOS Product Management

• Act as the bridge between commercial teams and the product roadmap — synthesising merchant feedback and pain points into structured product improvement recommendations
• Own pilot management and launch readiness for product enhancements — develop testing plans, document rollout readiness, and ensure clear go/no-go criteria at each stage
• Maintain a dedicated loyalty bug tracker to monitor product stability and flag issues independently of the general product team