Business Analyst

Req ID: 391915 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Analyst - Property & Casualty (P&C) Insurance to join our team in Belen, Heredia (CR-H), Costa Rica (CR).

Job Description: Senior Business Analyst (P&C Insurance)   Position Overview We are seeking an experienced Business Analyst with strong Property & Casualty (P&C) Insurance domain knowledge to support application maintenance, enhancements, and transformation initiatives. In this role, you will work closely with business stakeholders, product owners, underwriting teams, and technology partners to gather requirements, analyze business processes, resolve production issues, and deliver effective technical solutions. General Duties and Responsibilities

• Requirement Management: Gather, analyze, and document business and functional requirements, user stories, acceptance criteria, process flows, and business rules.
• Stakeholder Liaison: Serve as the primary bridge between business stakeholders, product owners, underwriting/operations teams, and technology squads.
• Domain Expertise: Provide functional expertise across the full P&C policy lifecycle, including Quote, New Business, Underwriting, Bind, Issuance, Endorsements, Renewals, and Cancellations.
• Impact Analysis: Analyze business processes, production issues, defects, and enhancement requests to perform comprehensive impact assessments.
• Technical Collaboration: Partner with development and QA teams to clarify requirements, review test scenarios, and support swift defect resolution.
• Testing & Validation: Coordinate and support User Acceptance Testing (UAT), manage defect triage, and secure final business sign-off.
• Product Configuration: Support system configurations involving coverages, limits, deductibles, rating engines, underwriting rules, and forms.
• System Integration: Assist with downstream and upstream integrations, including billing, claims, document management, reporting, and third-party data systems.
• Release & Production Support: Participate in release planning, production validation, and post-production support.
• Global Delivery: Coordinate effectively across onsite and offshore team models.