Client Advisor

The Firm:

Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA. With a commitment to excellence, Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk, ensuring clients receive top-tier services tailored to their unique needs.

Job Description:

As a Client Advisor, you will be responsible for selling Arcsen Professional Services and Arcsen Managed Services, building and maintaining strong client relationships, understanding their business needs, and delivering tailored technology consulting and professional services solutions. This role requires a deep understanding of technology trends, sales, excellent communication skills, and the ability to collaborate effectively with internal teams to ensure client satisfaction and business growth.

Responsibilities:

1.    Client Relationship Management:

·         Build and nurture strong relationships with key client stakeholders, becoming a trusted advisor on technology solutions and services.

·         Understand clients’ business challenges and objectives; proactively identify opportunities to add value through our consulting and professional services offerings.

2.    Consultative Selling:

·         Collaborate with clients to assess their technology needs and recommend appropriate solutions and services to meet their business goals.

·         Develop and present proposals, quotations, and business cases that align with client requirements and objectives.

3.    Business Development:

·         Identify new business opportunities within existing client accounts and actively pursue upsell and cross-sell opportunities.

·         Collaborate with marketing and business development teams to develop strategies for acquiring new clients and expanding market reach.

4.    Market and Industry Knowledge:

·         Stay informed about industry trends, technology advancements, and competitors’ offerings to provide informed recommendations to clients.

·         Share insights and best practices with clients to help them achieve competitive advantages through technology solutions.

5.    Performance Tracking and Reporting:

·         Monitor client satisfaction and project performance metrics; gather feedback and conduct regular reviews to ensure service quality and client retention.