Unemployment Claims Processing Specialist

Oversee the managed separations and unemployment insurance function for approximately 65+ Unemployment and Human Resource clients to help control their unemployment insurance costs. Provide value-based human resource consulting services and advice to clients via telephone and email on a variety of human resource and employee management topics.

Pay Rate Range: $22.00 - $23.00 Depending on Experience

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

·         Process an average of 50 unemployment insurance claims/questionnaires per week within the claim deadline.  This involves reviewing claims/questionnaires and supporting documentation (e.g., warning notices, termination letters) submitted by clients for accuracy and completeness, contacting clients to obtain clarification and/or additional information, and filling out separation reasons on claim forms. 

·         Act as a liaison between the Department of Labor and clients regarding all claim issues, including obtaining additional information from clients within 48 hours as needed by the Department of Labor to make its eligibility determination.

·         Provide consultation to clients and helpline members via telephone and e-mail on a variety of HR and employee management issues, especially relating to discipline and terminations.  Research government regulations and review various HR resources as needed to respond to clients.

·         At the discretion of the Unemployment Insurance Manager, coordinate unemployment insurance hearings for clients: Review determinations with clients, request hearings, review claimants’ files, discuss cases with witnesses, prepare for hearings, represent clients during hearings, and review hearing files at the Department of Labor.

·         Coordinate the appeals process for clients.  This involves reviewing hearing decisions, discussing cases with clients to determine if a decision should be appealed, writing appeal request letters, requesting copies of transcripts, and writing appeal briefs.

·         Perform a variety of miscellaneous duties, including reviewing charges against clients' accounts for accuracy; following up on CCC charges for each assigned client; answer incoming calls from the main telephone line; setting up new clients with appropriate forms and a call to introduce themselves and answer any new client questions.  Enter all claims and supporting documentation into Zoho accurately and in a timely manner.

·         Contact clients to sign up for unemployment online service account and SIDES

·         Daily data entry in ACCESS and filing all claims by month in file cabinet

·         Sell additional services to clients, make client visits for client retention and bring on new clients to increase UI revenue.  Write, deliver, and follow up on all sales proposals.  Participate in and network at various professional organizations, trade shows, etc.