Solution Support Engineer
Posted 13 Oct 2026
Advertised as “C005440 Solution Support Engineer (NS) - MON 26 Oct”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3–5 yrs
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Contract
No salary listed for this role.
CertificationsITIL
Study levelDiploma
Deadline Date: Monday 26 October 2026
Requirement: Solution Support Engineer
Location: The Hague, NL
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed Rate: 88 EUR
Total Scope of the request (hours): 300
Required Start Date: 1 December 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
The Solution Support Engineer is responsible for providing technical assistance and support to clients and internal teams in the implementation and maintenance of software solutions. This role involves troubleshooting and resolving technical issues, assisting with product configurations, and ensuring that solutions are functioning optimally. Solution Support Engineers collaborate closely with customers to understand their needs, provide guidance on best practices, and help solve problems related to system performance, integrations, and customization. Additionally, they may work with development and product teams to escalate complex issues and contribute to the continuous improvement of the solution.
Solution architecture
- Contributes to the development of solution architectures in specific business, infrastructure or functional areas.
- Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability.
- Determines and documents architecturally significant decisions.
- Produces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products.
- Supports projects or change initiatives through the preparation of technical plans and application of design principles.
- Aligns solutions with enterprise and solution architecture standards (including security).
Requirements definition and management
- Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
- Assists in the definition and management of requirements.
- Assists in the creation of a requirements baseline.
- Assists in investigating and applying authorised changes.
Systems development management
- Plans and drives systems development projects which support the organisation's objectives and plans.