Messaging Services Specialist

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Services Senior Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the email infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members, and other day-to-day support operations. Expert on Email security solutions-Proofpoint for email security, Exchange online protection, and Defender for O365. Manage SEPPmail Secure Email Gateway platform configuration, upgrades, and integrations. Monitor system performance and ensure availability and reliability. Configure governance workflows, monitor usage, and enforce governance policies within AvPoint to maintain orderly information management

Role and Responsibilities:
•    Managing and administering Proofpoint Protection servers for the customers.
•    Support and manage Cloud and On-premises Proofpoint appliances.
•    Support and manage On-premises and Cloud TRAP appliances.
•    Support and maintain the EFD environment.
•    Support and manage Proofpoint TAP.
•    Support and manage Proofpoint Browser Isolation.
•    Plan and Coordinate with the vendor for regular health checks and implement vendor recommendations
•    Provides deep subject matter expertise, advice and program delivery.
•    Support 24x7 steady state operations-Flexible working in US business hours for all required work done and during weekends.
•    Contributes to the development of new techniques and plans within area of expertise.
•    Thorough understanding and management of customer business needs and expectations.
•    Works on abstract and complex problems requiring evaluation of intangible variables.
•    Integrates trends, data and information into plans, deliverables and recommendations.
•    Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects. systems as needed to implement recommended solution within given parameters.
•    Performs root cause analysis on failed components and implements corrective measures.
•    Candidates must have exceptional customer service, problem solving, and communication skills
•    Possess the ability to work independently with minimal management supervision and with a global team of engineers
•    Strong team player with ability to work in a team and as individual contributor •    Strong organizational and documentation skills