IT Disaster Recovery, Resilience & Major Incident Manager

IT DR, Resilience & Major Incident Manager

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Ongoing / Permanent
• Location: Eveleigh
• Salary: Clerk grade 11/12, starting from $154,231 up to $178,369 + Super + flex leaves

About the role

The NSW Department of Education is seeking an experienced and passionate technology leader to join our Information Technology Directorate as the IT Disaster Recovery, Resilience & Major Incident Manager.

This is a unique opportunity to shape and lead the Department's IT resilience, disaster recovery and major incident capability across a large and complex technology environment relied upon by hundreds of thousands of students, teachers and staff across New South Wales.

As the IT Disaster Recovery, Resilience & Major Incident Manager, you will provide strategic leadership, direction and governance for the organisation's technology resilience and recovery capability. You will play a critical role in ensuring that critical technology services are prepared to withstand, respond to and recover from significant disruptions.

You will lead the ongoing uplift of disaster recovery and resilience capability, establish effective recovery standards and governance, strengthen operational readiness, and drive continuous improvement across critical technology services.

A key component of the role will be leading and coordinating the Department's approach to major incident management, ensuring that significant technology disruptions are managed effectively, stakeholders are appropriately engaged, recovery efforts are coordinated, and lessons learned translate into meaningful improvements.

Working closely with architects, platform owners, cyber security specialists, infrastructure teams, application teams, technology enablement and service management professionals, you will provide expert advice and influence enterprise-wide outcomes that reduce organisational risk and strengthen the resilience and recoverability of technology services.

You will also partner with senior technology leaders to identify resilience risks, address capability gaps, strengthen recovery strategies and ensure that the Department is operationally prepared to respond when critical technology services are disrupted.

This is a role where your leadership will have a tangible impact — helping ensure the technology that supports NSW education remains resilient, recoverable and fit for purpose.

For further information please click here to view the role description

About you -

You are an experienced technology leader with a strong background in IT disaster recovery, technology resilience, major incident management and service continuity.

You bring strategic thinking and operational leadership together, with the ability to move confidently between enterprise strategy, governance and the practical realities of recovering complex technology services.

You will have demonstrated experience in:

• Leading or managing enterprise IT disaster recovery, resilience and business continuity capabilities.
• Developing and implementing disaster recovery strategies, frameworks, standards and governance models.
• Leading major incident response and coordinating diverse technical teams during high-impact technology disruptions.
• Establishing recovery objectives, assessing technology dependencies and improving the recoverability of critical services.
• Designing, coordinating and evaluating disaster recovery tests, exercises and simulations.
• Identifying resilience risks and driving practical remediation across complex technology environments.
• Working collaboratively with architecture, infrastructure, applications, cyber security, cloud and service management teams.
• Influencing senior stakeholders and technical leaders to achieve enterprise-wide outcomes.
• Developing meaningful governance, reporting, assurance and continuous-improvement practices.
• Turning lessons from incidents, exercises and risk assessments into measurable improvements in technology resilience.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

 

• Current and valid Working with Children Check (WWCC) Clearance for paid employment.
• Information Technology Infrastructure Library (ITIL) certification and/or equivalent experience.
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role and answering the targeted question below

1. Before writing a DR plan for a critical system you have never worked on, how would you find out what it depends on, how would you confirm you haven't missed anything, and what information would you gather? Answer from your own experience, in 200 words or less

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date : Sunday 25th October 2026 at 11:59pm.

For role enquiries please contact Ercan Kocak at ercan.kocak@det.nsw.edu.au and for recruitment process enquiries please contact Rajalakshmi Subramanian at Rajalakshmi.Subramanian2@det.nsw.edu.au 

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.