Technical Account Manager
Posted 13 Oct 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Contract
- Full-time
No salary listed for this role.
Field of studyComputer Science, Engineering, Information Systems (or related)
Study levelBachelor's
Viva.com is the first Tech Bank in Europe for businesses, serving 31 countries through its pan-European critical infrastructure for payments & banking services.
Viva.com’s offering spans omnichannel payment acceptance, deposit accounts, card issuing, and a broad suite of financing solutions, providing businesses of all sizes and sectors with the tools they need to operate efficiently, both domestically and internationally, through a single integrated platform.
Viva.com pioneered and leads in Tap on Any Device technology, enabling acceptance on any Android device or iPhone, while connecting directly to all major international and domestic card schemes, local payment systems, and alternative payment methods across Europe.
The Role
As a Technical Account Manager, you will be the vital technical and business interface between our company and Independent Software Vendor (ISV) partners and key merchants across Europe. You’ll play a central role in ensuring smooth onboarding, seamless API integrations, and continuous compliance with evolving fiscal regulations while working closely with internal teams, including Engineering and Product.
This role blends technical consulting, fiscal obligations understanding, and developer enablement and it’s critical to our mission to scale secure and compliant commerce across the continent.
Key Responsibilities
- Act as the primary technical liaison between ISV partners and Viva.com, supporting them throughout the fiscalisation API integration process across multiple countries;
- Understand and map technical requirements to regional fiscalisation regulations, ensuring successful and compliant implementations by our ISV partners;
- Troubleshoot and resolve complex API integration issues, including schema validation errors, authentication problems, and transaction failures, in collaboration with engineering teams;
- Guide ISVs and internal teams on how to maximize the use of the fiscalisation API, including edge cases and regulatory nuances;
- Test functionality and ensure compliance of ISV implementations; identify and report bugs for resolution in coordination with engineers;
- Support onboarding processes for new ISVs and system integrators, ensuring smooth end-to-end technical setup (POS, ERP, middleware systems);
- Build and maintain strong relationships with key technical and business stakeholders across ISV partners and key merchants, acting as a trusted advisor throughout the partnership lifecycle;
- Lead regular stakeholder meetings and reviews, aligning technical initiatives, priorities, timelines and business objectives between ISV partners/key merchants and Viva.com;