ServiceNow Technical
Posted 18 Sep 2026
Advertised as “ServiceNow Technical Lead”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 10+ yrs
- Management level
- People management
- Employment
- Remote
- Contract
- Full-time
No salary listed for this role.
CertificationsCSA, CAD, CIS, CAS
Field of studyComputer Science, Information Technology (or related)
Study levelBachelor's or higher
Req ID: 386893
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow Technical Lead to join our team in Plano, Texas (US-TX), United States (US).
ServiceNow Technical Lead
Location:
Remote / On-site (as required)
Job Type:
Full-Time
About the Role:
We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform.
Key Responsibilities:
- Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
- Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.
- Provide technical leadership and mentorship to junior consultants and developers.
- Customize and configure ServiceNow applications using best practices and maintain platform integrity.
- Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
- Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards.
- Stay current with ServiceNow releases and proactively recommend platform enhancements.
- Support pre-sales activities including solutioning, demos, and proposal development.
Required Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
- 10+ years of hands-on experience with ServiceNow platform development and administration.
- Proven track record of successful ServiceNow implementations in enterprise environments. - 5+ Years
Certifications (Required/Preferred):
- Required:
- Junior – CSA and at least 1 CIS-(any) and CAD
- Intermediate – CSA and at least 2 CIS-(any) and CAD
- Senior – CAS and at least 3 CIS(Any) and CAD
Skills & Competencies:
- Strong understanding of ServiceNow architecture and data model.
- Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
- Experience with Agile methodologies and DevOps practices.