Support Engineer
Posted 9 Oct 2026
Advertised as “Support Engineer (Teleradiology)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2+ yrs
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Full-time
No salary listed for this role.
What we’re about
At Harrison.ai, we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide.
Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we’re tackling one of healthcare’s biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live.
Because while we’re building cutting-edge AI, what we’re really building is hope—that everyone can access the healthcare they deserve.
And we’re just getting started.
About Your Role
This Support Engineer (Teleradiology) role is a technical position within Harrison.ai's Service Excellence Squad. The role mainly supports Harrison.ai Services, which provides non-clinical services, including IT support, to Frontier Radiology, an affiliated US teleradiology practice.
This role is based in person in Bangalore, India, and works on a rotating shift roster that includes nights and weekends to provide 24/7 support across US hours.
You will provide non-clinical IT support to Frontier's radiologists, who deliver 24/7 teleradiology reads of critical diagnostic imaging studies across the United States. The focus is on Level 2 end user support with emphasis on rapid resolution of issues that directly impact patient care. This spans hardware (diagnostic workstations), business-as-usual SaaS applications, and specialised clinical systems including PACS, RIS, and Harrison.ai's AI applications and reporting software.
You will build relationships with radiologists and clinical teams, drive continuous improvement, and advocate for change. Technical downtime in teleradiology directly affects patient diagnosis and care, so you'll need to prioritise urgent clinical support requests and respond rapidly to workstation or application issues. The role also encompasses systems implementation, migration, and consolidation work, with a focus on agile project delivery. You will be solutions-focused, supporting teams across multiple divisions as we scale globally.
What You Do:
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Provide Level 2 support to all users regarding workstation setups - including issues with Windows OS, user accounts, and business-as-usual SaaS applications