Care Concierge

Rockstar is recruiting for a fast-growing remote healthcare company focused on making autism and ADHD care more accessible, faster, and less stressful for families. Through a modern, tech-enabled care model, they help patients navigate evaluations and therapy with greater clarity, communication, and support. They are a small, highly collaborative team that values ownership, responsiveness, operational clarity, and calm execution under pressure.

About the Role

They are looking for a highly organized, empathetic, and resourceful Care Concierge / Patient Intake Coordinator to serve as the primary point of contact for patients and families throughout their care journey. The aim is to ensure patients receive the level of service and compassion one would want for their loved ones.

This role combines customer support, scheduling, coordination, patient communication, clinician coordination, administrative follow-through, and operational problem-solving.

They will help families:

• Schedule evaluations
• Complete required paperwork
• Navigate insurance and intake requirements
• Understand next steps
• Stay informed throughout the process

Many of the families spoken with may already feel overwhelmed, confused, or frustrated before reaching the company. The ability to communicate clearly, stay organized, and calmly guide conversations forward will play a major role in the overall patient experience.

This is not a passive call center role. They are looking for someone who can think critically, follow structured workflows carefully, manage multiple moving parts at once, and operate independently in a remote environment.

Key Responsibilities

The role serves as the primary point of contact for the company's patients and families via phone, email, and live chat:

• Schedule and coordinate diagnostic evaluations
• Collect and verify intake information, insurance details, and required documentation
• Follow up with patients regarding missing forms or appointment requirements
• Respond professionally and empathetically to patient questions and concerns
• Maintain accurate records and documentation within internal systems
• Coordinate with operations and clinical teams to resolve scheduling or workflow issues
• Research and provide post-diagnosis support resources when needed
• Help identify recurring operational issues and suggest workflow improvements

What They're Looking For

Required Qualifications

• Strong written and spoken English communication skills
• Excellent organizational skills and attention to detail
• Ability to remain calm and professional in high-volume or emotionally sensitive situations
• Comfortable managing multiple conversations and tasks simultaneously
• Reliable remote work setup with high-speed internet
• Backup power and backup internet solution available during outages
• Ability to work primarily during US business hours
• Comfortable working independently within a structured remote workflow

Preferred Qualifications

• Previous healthcare support, patient coordination, or customer service experience
• Experience working remotely in fast-paced environments
• Familiarity with tools such as Slack, Google Workspace, Zendesk, Intercom, or EHR systems
• Basic understanding of healthcare or insurance terminology

What They Offer

• Fully remote work environment
• Competitive monthly compensation
• A supportive and collaborative startup team
• Opportunity to help shape and improve patient experience operations
• Meaningful work supporting families through important healthcare decisions
• High-autonomy environment focused on results, communication, and accountability
• Zero micromanagement

Application Process

All applicants will complete:

1. A short application questionnaire
2. A brief video interview with the recruitment team
3. A final interview with the hiring manager
4. If all goes well, an offer of employment

They review applications carefully and prioritize candidates who demonstrate strong communication, professionalism, operational thinking, and attention to detail. They look forward to hearing from applicants.

The company is committed to building an inclusive and supportive remote work environment for talented professionals globally.