Automation

Req ID: 363639 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Automation Lead (Platform Automation & Innovation) to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

1. Digital Workplace Automation Strategy & Vision
•    Define a Digital Workplace automation roadmap aligned to customer experience, operations, and transformation goals
•    Identify automation opportunities across Service Desk, endpoint/EUC, collaboration, identity/access, and device lifecycle
•    Drive a platform-first approach using reusable patterns (runbooks, remediation catalog, orchestration, policy-based automation)
•    Establish automation intake, prioritization, and governance aligned to NTT DATA standards

2. DeX-Led Automation (Digital Employee Experience)
•    Use DeX platforms (e.g., Nexthink, Aternity, 1E, Lakeside, Microsoft-based telemetry or similar) to proactively detect and prioritize experience issues
•    Automate remediation scripts and “one-to-many” fixes at scale (performance, stability, login delays, Wi-Fi/VPN issues, crashes)
•    Implement experience scoring/XLAs and link improvements to ticket reduction and productivity outcomes
•    Build closed-loop automation: DeX → ITSM → orchestration → endpoint remediation → validation

3. ITSM/ESM Workflow Automation (ServiceNow + Others)
•    Lead automation on ServiceNow (preferred): Flow Designer, IntegrationHub, Orchestration, CMDB alignment, Virtual Agent, Knowledge, Performance Analytics (where applicable)
•    Build equivalent automation patterns for Freshworks/Remedy/other ITSM tools as required
•    Automate L1/L2 workflows: triage, categorization, routing, enrichment, approvals, and customer communications
•    Implement ticket deflection via self-service, chat/virtual agents, and auto-remediation

4. Platform Automation & Engineering for Workplace
•    Deliver automation across endpoint management (Intune, MECM/SCCM, Jamf, Workspace ONE or similar)
•    Automate Identity & Access workflows (Entra ID/Azure AD, AD, SSO/MFA, access provisioning/deprovisioning patterns)
•    Support collaboration platform automation use cases (M365, Teams, Exchange, SharePoint)
•    Enable automation for VDI/DaaS environments where applicable
•    Drive API-based integration and orchestration using event-driven patterns and secure automation design
•    Build automation pipelines with CI/CD, testing, and controlled release practices for scripts and runbooks