Support Specialist
US$19 – US$22 / hr base salary
Posted 5 Oct 2026
Advertised as “Lead Support Specialist”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 0+ yrs
- Management level
- Individual contributor
- Contract
- Full-time
| Base salary | US$19 – US$22 / hr |
|---|
Field of studyHuman Services (or related)
Study levelCertificate or higher
Field of studyHuman Services (or related)
Study levelBachelor's
Position Summary
As a Lead Support Specialist, you will provide a supportive and safe environment in community residential settings within MHA’s ICL (Integrated Community Living) department. You will help foster growth, independence, and community engagement for individuals with intellectual and developmental disabilities or autism.
Pay Range: $20 - $22 an hour
Open Shift: Monday - Thursday 11am-7pm, Sunday 9am-5pm (40 hours)
Key Responsibilities
- Provide respectful, person-centered support to participants in daily living activities, personal care, and skill development.
- Promote community integration by facilitating access to transportation, social activities, and external resources.
- Support participants' health needs, including medication administration (per MAP standards), appointment scheduling, and monitoring overall wellbeing.
- Assist with financial skills and money management, maintaining accurate documentation of all expenditures.
- Respond to emergencies and crisis situations appropriately, following agency protocols and communicating with supervisors.
- Advocate for participants and help them build self-advocacy skills; serve as a liaison with families, providers, and community supports.
- Contribute to the development and implementation of Individual Service Plans (ISPs), documenting progress and participation.
- Maintain accurate and timely documentation, including daily logs, incident reports, and health records.
- Promote a safe environment by following all safety procedures, assisting with emergency drills, and identifying potential hazards.
- Collaborate effectively with team members, attend training, maintain certifications (MAP, CPR, First Aid), and actively participate in meetings and supervision.
About Integration & Community Living (ICL)
The Integration & Community Living (ICL) program supports individuals with intellectual and developmental disabilities or autism in living independently and meaningfully within their communities. In partnership with the Department of Developmental Services (DDS), ICL provides person-centered residential and outreach services throughout Western Massachusetts. With over 60 years of experience, MHA supports individuals in transitioning from institutional settings into homes where they can build skills, make choices, and actively participate in community life. Services include supported and shared living, emergency respite, and privately funded care, all designed to promote independence, dignity, and meaningful community connections.