Delivery Director

We are hiring in Latin America!

🟢 At Dev.Pro, a US-based outsourced software development company, we're looking for contractors to join our global team of IT professionals helping tech companies scale their business through software engineering expertise. Operating as a remote-first company, our experts work across 55+ countries on five continents, giving us the flexibility and skillset to deliver high-quality engineering for projects of any size or complexity.

We invite a strategic, results-driven, and people-focused Delivery Director with deep expertise in delivery and project management to join our team. You’ll lead Dev.Pro’s delivery operations, ensure exceptional service, and support business growth across several major client accounts in industries such as FinTech, Retail, and Hospitality. You’ll also shape and optimize delivery processes to drive efficiency and quality, while fostering a strong culture and high engagement within your teams.

🟩 What's in it for you:

• Drive delivery excellence for Dev.Pro’s major accounts, leading distributed teams to deliver high-quality solutions
• Work closely with clients in FinTech, Retail, and Hospitality, gaining expertise in complex, innovative projects and industry best practices
• Develop and enhance your leadership, delivery management, client engagement, operational strategy, and technical skills

🧩Key responsibilities and your contribution

In this role, you’ll drive operational excellence across delivery teams while ensuring client satisfaction and supporting account growth.

• Lead delivery for major client accounts, ensuring high-quality, timely solutions
• Align with clients on project and program outcomes, monitor satisfaction, and manage escalations
• Propose innovative improvements to processes, tools, technology, and suggest new business/project ideas to clients
• Maintain relationships with senior client stakeholders and identify opportunities within existing accounts
• Participate in revenue and margin planning; organize workload planning and optimal resource utilization
• Align delivery costs with revenue plans to achieve margin targets
• Collaborate with CTO and Marketing to develop and promote new technical capabilities and service offerings
• Support Sales with presentations, proposals, pricing, and contract negotiations
• Launch new accounts, coordinating staffing and aligning processes with client expectations
• Represent the company at client meetings, networking, and industry events
• Ensure managers address people issues, provide feedback, monitor performance, and develop careers
• Coordinate with HR and Training on people policies, compensation, bonuses, and training