Control Center Dispatcher

The function of the Operations Control Center (Disposition Leitstelle) includes the following responsibilities:

• Monitoring and documentation of all operational ad‑hoc processes in the designated systems.
• Active communication with customers, internal employees, and externally deployed personnel.
• Ensuring compliance with duty schedules as specified by the dispatchers for operational staff.
• Monitoring adherence to working hours and break regulations for operational staff.
• Reconciliation of actual and planned working times, including the entry of actual times into duty schedules and relevant databases.
• Preparation and needs‑based distribution of wagon lists according to project requirements.
• Provision and distribution of timetables and FPLO documents to train drivers on request.
• Placing timetable orders in ad‑hoc operations when required.
• Maintaining and updating train movement overviews and project‑related databases for ongoing projects.
• Planning and monitoring accommodation requirements in ad‑hoc operations.
• Ensuring implementation and compliance with emergency management in accordance with internal guidelines.
• Implementation of requirements arising from the company’s management systems.

Requirements

• Completed vocational training or an equivalent qualification

• Training as an occupational first aider

• Knowledge of applicable legal regulations, the company’s organizational structure, and the implemented management systems

• German language proficiency at B1-B2 level

• English language proficiency at a minimum B2 level

• Confident user skills in MS Office

• Professional experience in railway‑specific activities and/or in dispatching within the railway sector is desirable.

• Strong logical and analytical thinking skills

• High level of safety awareness and responsible conduct

• Understanding of operational risks and confident application of risk‑management methods

• Excellent communication skills

• High reliability and sense of responsibility

• Experience in leading and guiding employees

• Confident conflict management and solution‑oriented approach

• Independent and proactive implementation of innovations and requirements in the railway sector

Benefits

• Paid Time Off
• Training & Development