Operations Associate

Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria to Egypt and now Senegal, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities.  

By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone. 

This role supports front desk management and day-to-day operational activities across the office and lodging facilities. The individual will manage helpdesk ticketing, support staff logistics, and coordinate vendor and facility interactions. This position is central to keeping physical operations running smoothly while enabling internal teams to stay productive.  

What you’ll do: 

• Reception & Front-of-House: Welcome visitors, manage calls and reception inbox, maintain the visitor log, and always keep the front desk professional. 

• Conference Rooms: Own room calendars and bookings; ensure rooms are ready before use and reset after use (screens/TVs, markers/flipchart, light refresh as requested). 

• Office Facility Operations: Do routine walk-throughs; keep the office clean, stocked and presentable by coordinating janitorial schedules/tasks; flag and follow up on issues. 

• Security & Access (with on-site security): Coordinate door access for visitors/contractors, support basic incident response, and liaise with building management as needed. 

• Vendors & Maintenance: Log issues, raise service requests, schedule and supervise vendor visits (cleaning, maintenance, utilities, fumigation, A/C, waste), and confirm completion. 

• Mail & Deliveries: Handle incoming/outgoing mail and parcels end-to-end (receive, log, notify/dispatch, track exceptions). 

• Travel & Staff Lodging: Arrange flights, local transport, and accommodation for visitors/staff on assignment; manage company guest lodging (bookings, check-in/out handovers, basic upkeep with janitorial support); share itineraries and arrival/check-in details. 

• Records & Updates: Keep simple, accurate trackers (visitors, conference bookings, vendor jobs, supplies/stock, deliveries, travel & lodging) and share clear weekly updates on office status. 

• Health, Safety & Conduct: Spot hazards, apply basic HSE/common-sense controls, and escalate risks or exceptions promptly per SOPs.