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BranchFactor

You

Profile
Goals

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Employers
Qualifications

Job Search

Jobs

Preferences

CurrencyUSD

Support

About
Feedback
Help

← Back to jobs

Team Leader at Fentons — BranchFactor

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Team Leader

Fentons · Sri Lanka

Posted 12 Oct 2026

Advertised as “Team Leader – BPO Operations”

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BranchFactor Summary

The original posting with the fluff stripped out

Expected experience: 3–5 yrs
Management level: People management
Employment: Hybrid

Compensation

No salary listed for this role.

Role speciality

Business Process Outsourcing OperationsExternal AuditFinance Operations

Useful technologies

Xero

Preferred qualifications

CertificationsCIMA, Chartered Accountant, ACCA

Original posting

Job Responsibilities

Oversee day-to-day operations and ensure all assigned services are delivered accurately and within agreed timelines.
Review teams’ output to ensure quality, accuracy, and completeness.

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Manage daily operational issues independently.

Escalate unusual or complex matters to clients when required.

Maintain professional and effective communication with clients.

Proactively identify issues or delays and communicate to the client.

Ensure timely and accurate management of assigned mailboxes.

Discuss, plan and deliver ad hoc requests as required.

Provide first-line leadership, guidance, and support to team members

Candidate Profile

Passed Finalist in CIMA, CA, or ACCA.
Three to Five (3 - 5) years of experience in Finance, External Audit, or Finance BPO Operations.
Proven experience in leading, managing, and delivering results through teams.
Strong stakeholder management skills with the confidence to engage directly with clients independently.
Highly organized with exceptional attention to detail and accuracy.
Ability to effectively manage complex, non-routine, and out-of-the-box scenarios and requests.
Excellent communication skills in English, both written and verbal.
Previous experience working with Australian clients or prior work experience in Australia will be an advantage.
Proficiency in Xero is essential.
Keen interest in developing a career in finance or BPO operational leadership is a must.

Hayleys is an Equal Opportunity Employer.

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Sourced from oracle · original listing