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Customer Care Executive

Fentons · Sri Lanka

Posted 9 Oct 2026

Advertised as “Senior Executive - Customer Care”

BranchFactor Summary

The original posting with the fluff stripped out

Management level: Individual contributor

Compensation

No salary listed for this role.

Role speciality

Customer Care

Useful technologies

MS Office

Required qualifications

Field of studyEnglish, Mathematics

Study levelCertificate

Original posting

IML DELIVERY SYSTMES (PVT) LTD

IML Delivery Systems (Pvt) Ltd (Citypak) is a subsidiary of the Hayleys Advantis Group. We are a company offering island-wide domestic delivery solutions.

We are looking for candidates who are energetic, hardworking and result oriented for the below vacancies:

SENIOR EXECUTIVE - CUSTOMER CARE

Job location – Colombo

Job Responsibilities

Responsible of handling customer queries and providing customer support
Maintain good customer relation
Maintain records of the conversation with the customers, resolve issues by providing strong solutions

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Responsible of customer data update on information system

Candidate Profile

6 ‘Credit’ passes at the GCE O/L examination including Mathematics and English.
A minimum of 3 passes at the GCE A/L examination.
Excellent oral and written communication skills in English and Sinhala.
Computer literacy with knowledge of MS office packages.
Prior experience in customer service and/or last mile delivery is an added advantage.

If you think you have what it takes to be successful in this challenging role, please send your CV to vacancy@citypak.lk within 10 days of this advertisement. Please mention the name of the position on the subject line of the email.

Which skills are in demand for this role? →

More openings like this

Customer Care ExecutiveMarshmallow · BudapestHUF 600K Customer Care ExecutiveIntertek Global · Türkiye Customer Care ExecutiveFreenow by Lyft · Athens, Greece Customer Care ExecutiveNext-Job-Abroad · Athens, Attica, Greece See all Customer Support & Call Center Operations openings →

Sourced from oracle · original listing

Customer Care Executive at Fentons — BranchFactor