Director Of Operations

About Clinically AI

Clinically AI is a rapidly scaling healthcare AI company transforming how behavioral health and healthcare organizations manage clinical documentation, compliance workflows, chart auditing, and operational efficiency through artificial intelligence.

Our platform helps clinicians, compliance teams, administrators, and healthcare organizations reduce administrative burden, improve documentation quality, strengthen audit readiness, and operate more efficiently. We're profitable, expanding rapidly, and engineering our way through some of the hardest problems in healthcare and AI governance.

The Opportunity

We are seeking a Director of Operations to build and lead the operational backbone behind Clinically AI's next stage of growth.

This is a strategic, high-ownership leadership role for someone who thrives on turning ambiguity into structure. You will work directly with the executive team to translate our 2026 themes — Be Known, Be Used, Scale — into the processes, systems, and metrics that keep Engineering, Sales, Implementation, Support, and Marketing aligned and accountable. As we scale, you will own the operations function end-to-end, with the opportunity to build and grow a team as scope expands.

What You'll Own

• Own the operational strategy behind Clinically AI's company-wide themes, translating executive priorities into clear processes, metrics, and workflows across every department.

• Build cross-departmental operating rhythms so Engineering, Sales, Implementation, Support, and Marketing stay aligned on priorities and progress.

• Design and own standard operating procedures company-wide — how we launch, escalate, close deals, and report performance.

• Define leading and lagging indicators for every team and theme, with a focus on 2026 growth and scalability.

• Own the end-to-end process for incoming development escalations, ensuring they're captured, prioritized, and tracked against business impact and customer risk.

• Drive the standard release checklist across every feature launch — implementation playbooks, sales enablement, marketing and customer communications, and support documentation — with a clear owner and measurable adoption goals for each.

• Own the CRM architecture (fields, stages, automations) to ensure clean data, enforced policies, and accurate handoffs from Sales to Finance and Implementation.

• Build and maintain leadership-facing dashboards for revenue, customer health, and funnel performance.

• Lead cross-functional coordination on security and compliance programs, including SOC 2, HIPAA, and ISO/IEC 42001 for AI governance.