Customer Engagement Manager
US$60,000 / yr base salary
Posted 6 Oct 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2+ yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
- Visa sponsorship
- Not offered
| Base salary | US$60,000 / yr |
|---|
Study levelBachelor's
The Customer Engagement Manager is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base—serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention.
This is a full-time position and reports directly to the Manager, Customer Success.
Preferred Location
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
Travel Requirements
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
Essential Functions
- Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction
- Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
- Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
- Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios
- Follow SOPs for all account interactions within standard CRM systems and other tools
Key Metrics for Success
- First-Year Retention Rate: Percentage of clients retained through their first renewal date
- Renewal Rate: Percentage of clients renewing beyond their first year
- Engagement Metrics: Client usage rates and engagement with key platform features during the first year
Education Requirement
Bachelor's degree and/or combination of equivalent work experience preferred.
Required Experience, Knowledge and Skills
- 2+ years of experience in sales, account management, or customer support for SaaS-based software