Corporate Travel Agent

ABOUT PIVOT

PIVOT is a full-service sports marketing agency built at the nexus of brands and culture, forming alliances between consumer brands, athletes, sports, the arts, causes, business & media.

Our Mission: To deliver best-in-class expertise, always prioritizing our client’s needs to achieve optimal success.

Our Vision: To be the industry-leading sports & entertainment agency by offering a strategic array of diverse, best-in-class client services.

Our Core Values to Clients:

EXCELLENCE

We are committed to consistently delivering the highest standards of service, with relentless dedication to providing unforgettable and flawless experiences for our clients.

TRUST

Winning teams are built on trust. We don’t take for granted the trust we earn through our dependability, transparency, and genuine care for our clients.

COLLABORATION

We're your ultimate travel partner, working in sync with you to elevate your travel experience. From big decisions to the smallest detail, we are ready to assist, strategize, and execute with best-in-class service.

INNOVATION

We are driven to constantly explore cutting-edge solutions, forecasting industry trends, and seeking out the most exceptional offerings, remaining a step ahead in delivering unparalleled service.

Summary

The Corporate Travel Agent supports business travelers, executives, and corporate teams by delivering precise, policy-compliant travel arrangements and proactive disruption management. This contractor role requires strong GDS proficiency, exceptional service standards, and the ability to operate independently while meeting corporate SLAs and traveler expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Corporate Travel Consultation — Proactively assists with traveler needs, policy requirements, preferred suppliers, and cost-control priorities.
• GDS Booking & Ticketing — Book and ticket air, hotel, car, and rail using Sabre/Amadeus/Apollo with accuracy and speed.
• Policy Compliance Management — Ensure all bookings align with corporate travel policy, approval workflows, and negotiated supplier programs.  This is to include updates to Google Docs pertaining to our department operating procedures.
• Concur Administration – Work and review Concur reservation queues.  Handle complex changes within the Concur booking process.  Make changes to travelers’ profiles as necessary.
• Executive & VIP Support — Deliver white-glove service, anticipate needs, and manage complex multi-segment itineraries.
• Disruption Handling — Reprotect travelers during delays, cancellations, or irregular operations with minimal downtime.