Genesys Cloud & Conversational AI Engineer
Posted 24 Sep 2026
Advertised as “Senior Genesys Cloud & Conversational AI Engineer”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3+ yrs
- Management level
- Individual contributor
- Employment
- Hybrid
- Contract
- Full-time
No salary listed for this role.
Field of studyComputer Science, Information Technology (or related)
Study levelBachelor's
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Senior Genesys Cloud & Conversational AI Engineer to join our Customer Interactive Management team, part of our part of our Professional Services Department.
Our UniQue people come from a variety of different backgrounds and industries, with different skillsets and approaches, but they have one thing in common: passion for technology and innovation!
For the Senior Genesys Cloud & Conversational AI Engineer role we expect you to:
- Participate to the design, implementation and support of enterprise-grade Genesys Cloud CX solutions.
- Design and deliver customer engagement solutions across voice and digital channels (chat, email, messaging, social media).
- Design, develop and deploy Conversational AI, Voicebots and Chatbots in production environments.
- Integrate Genesys Cloud with CRM systems, enterprise applications and external AI platforms through APIs and cloud services.
- Participate in customer workshops, requirements analysis, architecture design and technical leadership activities.
- Provide troubleshooting and support for complex production environments.
Requirements
What do you need to succeed in this position?
Your experience, skillset and qualifications are going to help you succeed in this position, moving forward.
- University/College Degree in Computer Science, Information Technology or related discipline.
- Minimum 3 years of professional experience in Contact Center, Customer Experience or Conversational AI technologies.
- Proven hands-on experience delivering similarprojects.
- Strong knowledge of REST APIs, JSON, web services and enterprise integrations.
- Programming experience in Java, Python or JavaScript.
- Strong analytical, troubleshooting and problem-solving skills.
- Effective communication skills and ability to interact with both technical and business stakeholders.
- Excellent knowledge of English language (written and verbal).
Benefits
What are we offering to our UniQue IT People?
- People-first approach and open environment to express your ideas
- Work-life balance and a hybrid work model
- Continuous training and development