Customer Solutions Engineer
Posted 27 Jun 2025
Advertised as “Senior Customer Solutions Engineer”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2+ yrs
- Management level
- Individual contributor
- Contract
- Full-time
No salary listed for this role.
Field of studyComputer Science, Software Engineering (or related)
Study levelBachelor's or higher
About Luminance
Luminance is the pioneer of Contract Intelligence for enterprise. Backed by internationally renowned venture capital firms and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is transforming how legal teams work around the world.
We are expanding rapidly across global markets and supporting enterprise customers in more than 60 countries, including AMD, National Grid, LG and DHL.
The opportunity
A Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers as well as delivering integrations that work for them.
What you’ll do
- Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences.
- Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.
- Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.
- Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack.
- Be the key point of contact for managing integration issues and challenges
- Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.
- Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.
- Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
- Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.
Requirements
- Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).