Team Lead

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Team Lead

• Oversees daily operations for all agents delivering high-quality and valued services

• Conduct training and coaching, including insights and action plans to improve

• Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols

• Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports

• Perform other supervisory tasks as required

• Cash Posting

• Process and post cash receipts accurately and timely.

• Review payments received through clearing houses, portals, and email/manual channels.

• Apply payments to the appropriate customer accounts or invoices.

• Research and resolve unidentified or discrepant payments.

• Coordinate with internal teams to obtain missing payment information.

• Maintain accurate records and follow cash application procedures and quality standards.

• Aging Follow-Up

• Review aging accounts and identify items requiring follow-up.

• Manage follow-up activities and priorities.

• Conduct timely account follow-ups regarding outstanding balances.

• Document actions, communications, and account updates accurately.

• Monitor follow-up activities and escalate unresolved issues as needed.

Requirements

• 6 months - 1 year experience in Accounts Receivable
• At least 6 months Team Lead / Supervisory experience
• General knowledge with medical billing (US Healthcare Insurance)
• Have experience in using BillBoard (Medical Billing Software)
• Good verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Ability to remain calm and professional in stressful situations
• Proficiency in using computer systems and relevant software
• Willing to work onsite in Buendia, Makati
• Amenable working night shift

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives