Application Support Specialist

Your IT Future, Delivered

Senior Application Support Specialist (Blue Yonder WMS)

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company in the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Application Support. Simply delivered.

At DHL IT Services, we are passionate about technology and operational excellence. Our Application Support and Warehouse Management Systems team is continuously expanding. We are seeking a highly skilled Senior Application Support Specialist (Blue Yonder WMS) to drive production stability, operational reliability, problem management, and continuous service improvement for mission-critical warehouse management applications supporting global logistics operations. This role combines deep technical expertise, functional understanding, and leadership capabilities to ensure seamless warehouse operations and exceptional customer experiences.

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Grow together

As a Senior Application Support Specialist (Blue Yonder WMS), you will be responsible for providing advanced L2/L3 production support for Blue Yonder Warehouse Management Systems and related enterprise applications. You will own incidents, service requests, defects, recurring problems, and service reliability initiatives while ensuring business continuity across critical warehouse operations.

You will collaborate closely with business stakeholders, warehouse operations teams, infrastructure teams, database administrators, development teams, vendors, and integration teams to investigate and resolve complex production issues efficiently while maintaining agreed service levels.

In this role, you will:

• Provide end-to-end L2/L3 support for Blue Yonder WMS and integrated warehouse applications.

• Troubleshoot incidents across application, database, middleware, integration, and infrastructure layers.

• Analyze transaction failures, workflow disruptions, interface issues, batch job failures, and performance bottlenecks.