Account Manager

Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance.

As an Account Manager, Brands at Sensor Tower, you’ll play a key role in managing the account renewal and growth of our customer base while working closely with Sensor Tower Customer Support as needed to ensure a positive customer experience. You’ll also be instrumental in helping to build our process around renewals management and advocate for process updates to improve operational efficiency.

You will act as a trusted advisor to enterprise brand clients, ensuring they maximize the value of Sensor Tower’s market intelligence platform. By bridging commercial strategy with operational excellence, you will drive long-term retention, identify strategic expansion opportunities, and streamline our internal workflows.

What you will do:

• Manage a portfolio of businesses, focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.

• Oversee all assigned contract renewals to ensure timely and accurate execution

• Accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction

• Own contract processes, including renewal CTA management, quote creation, maintenance of Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature

• Work with Customer Support team (where needed) to identify at-risk accounts and put together a strategy to secure the renewal, as needed

• Partner with Customer support and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency

• Identify opportunities to expand Sensor Towers footprint within an account as part of the renewal process

• Build strong relationships with customers through a regular cadence of calls, face-to-face meetings and on-site visits where possible. Use these conversations to understand their priorities, demonstrate value, address objections and identify renewal and expansion opportunities.

• Build account plans that identify renewal risk, stakeholder changes, product adoption gaps and opportunities for expansion well ahead of contract expiry.

• Lead commercial negotiations with customers and their procurement and legal teams, including pricing, contract structure and multi-year agreements.

• Develop relationships with decision-makers across multiple teams and regions within each account.

• Translate customer goals into relevant use cases across Sensor Tower’s products, and partner with internal specialists on demonstrations, insights and custom data requirements.

• Maintain an accurate renewal and expansion forecast, with clear next steps and escalation plans for at risk accounts.

• Hold regular commercial reviews with key stakeholders to understand budget plans, confirm renewal timelines and build support for continued investment.

Experience and skills that you can bring:

• Must be wiling to work from our London office three days a week.

• Experience in SaaS sales as an Account Executive or Account Manager.

• Strong understanding of the SaaS industry and digital ecosystem.

• Ability to identify product penetration, renewal, and upsell opportunities within the managed customer base.

• Ability to present complex data solutions in a clear and concise manner to a variety of audiences, including non-technical.

• Self-starting attitude and entrepreneurial spirit highly encouraged!

• An eye for detail following the industry trends and interpreting these into day-to-day business impact.

• Enjoy working in small, fast-paced teams where you can take initiative and accountability and generate - results every day.

• Experience managing complex SaaS renewals and expansions involving multiple stakeholders, products or regions.

• Strong commercial judgement, including the ability to defend value, handle pricing objections and balance customer needs with revenue goals.

• Confidence working with procurement and legal teams to move agreements through to signature.

Fraud warning:

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.