Commercial Director

Commercial Director - Rezcontrol

ClearCourse | United Kingdom | Hybrid

To be considered for this role, you must have direct, hands on experience with hotel SaaS systems. Applications without this will not be progressed.

Rezcontrol is the property management system, booking engine and channel manager behind independent hotels, boutique properties and pubs with rooms across the UK. We are looking for the person who will take it to the next level in the market.

As Commercial Director you own Rezcontrol: revenue, growth, customers and the reputation of the brand. You will also be the face of it. Known to hoteliers, present at the events that matter, credible in a room of owners and general managers, and personally trusted by our largest customers.

The priority is new business. You will build the pipeline, the partnerships and the reference base that put Rezcontrol on every shortlist in the independent and boutique hotel market. You will lead a small, capable team, work alongside directors across the ClearCourse hospitality vertical, and have the wider ClearCourse software and payments business behind you.

What success looks like:

• Recurring revenue growing by more than 10% a year.
• New logos won across independent hotels, boutique properties, pubs with rooms and small groups, with you personally involved in the biggest deals.
• Customers staying, with retention improving year on year.
• ClearAccept payments attached to every new deal and adoption growing across the existing base.
• Rezcontrol visible and talked about in the UK hotel sector, with a growing list of customers happy to act as a reference.
• A product roadmap that generates new revenue, improves retention and is delivered successfully.

Key Accountabilities:

01: Growth and commercial performance

• Own the Rezcontrol number: recurring revenue, new bookings and retention.
• Lead new business from the front. Run the pipeline, coach the team, and stay close to the biggest opportunities.
• Set pricing, packaging and positioning, and respond quickly when competitors move.
• Attach ClearAccept payments to every new deal and grow payment adoption across the base.

02: Market presence

• Be the public face of Rezcontrol: at events, on social media, and in front of customers.
• Build a strong reference base across boutique hotels, pubs with rooms and small groups, and use it in every sale.
• Own the partner network that influences PMS choice: distribution and OTA partners, integration partners, consultants and industry associations.
• Work with marketing to build demand and lift Rezcontrol's share of voice in the sector.

03: Product direction

• Set the direction for the product against the revenue plan: what we build, what we invest in, and why.
• Work with the product and engineering leads to keep a clear, prioritised roadmap.
• Keep that roadmap grounded in how hotels actually run: front desk, distribution, rates and guest experience.
• Push AI into the product where it creates genuine value for customers and for the business.

04: Customers and team

• Own the customer experience end to end, from first sale through onboarding to renewal.
• Be the senior point of contact when a strategic account needs one.
• Shape the right support model for a 24 hour industry with our central support team.
• Build and lead a small, high performing commercial team, and develop the next leaders within it.

Requirements

Required skills and experience:

• A track record of selling technology into hotels, with credibility at owner, general manager and operations director level.
• Strong commercial instinct with the ability to set strategy, govern pricing, and manage performance across a balanced scorecard of growth and retention metrics.
• Hotel PMS experience preferred. Booking engine, channel manager, revenue management, hotel EPOS or hospitality payments experience is also welcome.
• Real new business results in the independent and small group hotel market, not just management of an existing base.
• A working understanding of how hotels run and make money: front desk, distribution, OTA connectivity and commission, occupancy and RevPAR.
• Experience owning a revenue target or a P&L in a SaaS business.
• Experience leading a small commercial team, hands on rather than through layers.
• Happy to travel around the UK to meet customers, prospects and partners.

Desired skills and experience:

• Experience in a private equity backed or acquired business.
• An existing network across UK independent hotels, boutique groups and pub with rooms operators.
• Experience selling or attaching embedded payments alongside software.
• Working knowledge of Rezcontrol’s competitive landscape, including platforms such as Mews, Clock PMS, Protel, Opera Cloud, or equivalent.
• Practical use of AI tools in commercial work.

Required behaviours and attributes:

• A genuine passion for hotels and hospitality. In this sector, credibility is earned by understanding the operator's day.
• A hands-on approach to commercial leadership. Equally at home in the detail with a customer and presenting to senior leadership.
• High ownership mentality: sets the standard, takes full responsibility for outcomes, and does not wait for direction.
• Collaborative and collegiate in cross-functional work, particularly with product, implementation, and the wider ClearCourse group.
• Data-led in decision-making, with the ability to translate a balanced scorecard of KPIs into clear priorities and communicate progress with confidence.
• Resilient and adaptable in a fast-moving, acquisition-driven business environment where priorities can shift quickly.
• Embodies ClearCourse values of working better together and actively shapes the culture of Rezcontrol.

Benefits

• Competitive base salary with uncapped commission
• 25 days holiday plus bank holidays
• Hybrid and flexible working options
• Private medical cover
• Health cash plan
• Life assurance
• Access to the Calm wellbeing app
• Perkbox employee benefits platform
• Enhanced parental leave
• Cycle to work scheme
• Volunteering days
• Employee Assistance Programme
• Ongoing learning, development, and career progression across the ClearCourse Group