Agent Product Manager

Role Overview

SuperDial is building AI agents that do real work inside healthcare revenue cycle operations. Our agents help customers automate high-volume workflows such as claims status follow-up, eligibility, benefits verification, prior authorization, and payer communications.

We recently closed our Series B and are entering an exciting stage of company and product growth. As we expand from outbound payer calls into more advanced workflow automation, multimodal evidence gathering, and inbound agent experiences, we are looking for an Associate Product Manager to help us build, test, launch, and improve AI agent products in production.

In this role, you will report to the VP of Product and work closely with Product, Engineering, Operations, Customer Success, and Sales. You will support product execution across AI agent workflows by helping define requirements, organize customer and operational feedback, test product behavior, track agent performance, and create clear documentation for internal teams.

This is a strong fit for an early-career product builder who is technically curious, highly organized, customer-centered, and excited to learn how applied AI can solve real operational problems in healthcare.

What You’ll Do

• Own the development and improvement of AI agent workflows across areas such as outbound voice, workflow automation, evidence gathering, and inbound agent experiences.

• Partner with Product and Engineering to write clear requirements, user stories, acceptance criteria, product notes, and launch materials.

• Advance SuperDial’s core healthcare revenue cycle workflows and help translate operational complexity into clear product inputs.

• Review customer feedback, operational escalations, product data, and agent outputs to identify patterns and surface improvement opportunities.

• Contribute to QA and launch readiness, including test cases, edge-case review, issue tracking, internal documentation, and post-launch monitoring.

• Evaluate agent performance across workflow completion, reliability, escalation patterns, and customer impact.

• Partner with Operations and Customer Success to understand where product behavior is working well, where it breaks down, and what needs to improve.

• Support customer pilots by organizing feedback, tracking open questions, and helping determine what is ready to scale.

• Create internal documentation, workflow guides, enablement materials, and release notes that make product behavior easier to understand across teams.

• Contribute to repeatable product and operating patterns that help SuperDial deploy AI agents more consistently across customers.