Help Desk Technician

SciTec, a Firefly Aerospace company, is a dynamic non-traditional defense contractor that delivers advanced technologies in support of U.S. National Security and Defense. For the past forty-five plus years, we have supported Department of Defense customers by developing innovative remote sensing algorithms, tools, and techniques to deliver world-class data exploitation capabilities supporting missile defense; intelligence, surveillance, & reconnaissance; space domain awareness; and aircraft survivability missions.

Important Notice: SciTec exclusively works on U.S. government contracts that require U.S. citizenship for all employees. SciTec cannot sponsor or assume sponsorship of employee work visas of any type. Further, U.S. citizenship is a requirement to obtain and keep a security clearance. Applicants that do not meet these requirements will not be considered. Applicants will need to obtain and maintain a DoD security clearance.

SciTec has immediate openings for this role and is looking to hire as soon as possible. Candidates should be willing to remain in this position for 24 months before being considered for opportunities in more specialized IT roles.

 An Information Technology (IT) Tier 1 Technician is a technology professional with an aptitude to develop and apply a broad range of knowledge and skills in many areas of IT, but without a specific specialty.

Responsibilities include:

• Manage assigned support tickets in Jira Service Management (JSM), prioritize requests, and keep users informed through resolution.
• Deploy and maintain end-user hardware and software, evaluate new equipment and applications, verify compatibility, and maintain accurate inventory records.
• Guide users on IT procedures and the effective use of company technology.
• Diagnose technical issues, document troubleshooting steps, and escalate issues that require additional expertise or access.
• Maintain support documentation and contribute solutions to the IT knowledge base.
• Apply established security standards and procedures, monitor security certificates, help prevent data loss, and assist with scheduled maintenance.
• Coordinate with the broader IT team, report project progress, and identify and help resolve project issues.
• Perform other duties as assigned.

Examples of day to day tasks:

• Image a workstation, install required applications, and set up the user’s desk equipment.
• Reset a password or investigate a login failure or application access issue.
• Troubleshoot a slow computer, a hardware fault, or a printer that is not responding.
• Investigate DNS and network connectivity issues and gather diagnostic information for escalation when needed.