Business Systems & Process Governance Manager
US$103,000 – US$169,000 / yr base salary
Posted 29 Sep 2026
Advertised as “Manager, Business Systems & Process Governance”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- People management
- Visa sponsorship
- Not offered
| Base salary | US$103,000 – US$169,000 / yr |
|---|
Field of studyBusiness Administration, Finance, Management Information Systems, Operations (or related)
Study levelBachelor's
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!
Job Summary
The Manager, Business Systems & Process Governance will lead cross-functional governance and transformation initiatives that improve the customer billing experience, strengthen control over billing-system access and change, reduce defects that affect customers, and establish disciplined execution across the offer lifecycle. The role will also support the design, implementation, and ongoing operation of product catalogs within the company's future-state architecture. The ideal candidate is a leader who can translate complex business and technology challenges into clear, sustainable operating processes.
Responsibilities
Billing Governance & Customer Experience
- Lead the design and implementation of billing governance policies, controls, decision rights, stage gates, and operating routines that improve billing accuracy and the end-to-end customer experience.
- Establish disciplined controls for billing-system access and change, including appropriate authorization, segregation of duties and traceability.
- Create control points for bill-impacting changes, including impact assessment, design review, test evidence, release readiness, approval, post-deployment validation, and issue escalation.
Offer Governance
- Implement and continuously enhance a governed, end-to-end process for new and changed go-to-market offers, covering intake, prioritization, approval, design, configuration, testing, launch readiness, deployment, monitoring, and retirement.
- Ensure offer intent is translated consistently into catalog, ordering, billing, fulfillment, channel, and customer communication requirements.
- Promote reusable standards and lessons learned to reduce offer defects, rework, cycle-time friction, and inconsistent customer treatment.