Front of House Team Member

Brocket Hall is seeking enthusiastic Front of House Team Members to join our exceptional hospitality team at one of Britain's most stunning stately homes. Nestled in a picturesque setting, our estate offers a variety of dining options and event spaces that cater to weddings, business meetings, and golfing weekends. The Front of House Team Member will play a pivotal role in delivering top-notch customer service, creating memorable experiences for all our guests. If you have a passion for hospitality, enjoy working in a dynamic environment, and thrive in providing outstanding service, we would love to welcome you to our team!

Responsibilities

• Provide a warm and welcoming atmosphere for our guests, ensuring that they feel valued and well taken care of.
• Take and process customer orders efficiently and accurately, ensuring all details are confirmed.
• Serve food and beverages to guests, adhering to the highest standards of service.
• Collaborate with kitchen staff to ensure timely and accurate order fulfilment.
• Work positively within a team environment to deliver all events across the estate.
• Maintain cleanliness and organization of the dining areas, including tables, floors, and service stations.
• Assist with setting up and clearing tables for events, ensuring all equipment is handled with care.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Contribute to a positive team atmosphere by supporting colleagues and embracing a collaborative work environment.
• Participate in work activities across the estate including Auberge du Lac, Brocket Hall, Melbourne & Palmerston Clubhouses and on course catering services including the half way huts and mobile F&B golf cart.

Requirements

• Previous experience in a hospitality or customer service role is preferred but not essential.
• Excellent communication and interpersonal skills, with a friendly and approachable demeaner.
• Strong attention to detail and a passion for providing exceptional service.
• Ability to work effectively in a fast-paced environment, handling multiple tasks simultaneously.
• Flexibility to work evenings, weekends, and holidays as required by the business.
• Must be a team player, willing to assist colleagues wherever possible.
• Have a "Can Do" attitude with a strong work ethic and passion for quality.
• Basic knowledge of food safety and hygiene practices is a plus.

Benefits

• Pension Plans
• Life Insurance
• Certified Training & Development
• Strong career progression
• Enrolment in Brocket Hall staff benefits program
• Complimentary use of golf and leisure facilities