Integrations Specialist
Posted 14 Sep 2026
Advertised as “Integrations Specialist - Level II”
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- Level II
- Expected experience
- 5+ yrs
- Management level
- People management
- Employment
- Hybrid
- Contract
- Full-time
No salary listed for this role.
Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our almost 5-star customer reviews.)
How do we do it? With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies. But we also provide an integrated suite of helpful features for insurance companies of all sizes, including point-of-sale financing, payables network tools, and check reconciliation, all within a single dashboard.
Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97% customer retention rate. Our customers love us. We love them.
Founded in 2014, our growing team is based in Austin, TX, and has clients in all 50 US states. We’ve grown over 300% in the last three years - with big plans for the future.
Job Description
We are seeking a highly skilled and experienced Integration Specialist II to join our team at ePayPolicy. In this role, you will serve as the Subject Matter Expert (SME), leading custom integration strategy, configuration, and troubleshooting for complex client needs. You will drive operational excellence by refining integration processes, facilitating cross-functional collaboration, and supporting the introduction of new products. As a senior team member, you will act as a primary point of escalation, mentor junior staff, and ensure seamless communication across all client and internal stakeholders.
Responsibilities and Duties:
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Integration Strategy & Configuration: Serve as the team Subject Matter Expert (SME). Lead non-standard/custom integration builds from scoping through go-live. Guide clients' developers on utilizing ePayPolicy’s public API to create custom integrations.
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Advanced Support & Troubleshooting: Act as the primary point of escalation. Resolve complex integration requests using deep SQL, API, and JSON knowledge. Research and document emerging issues, test integration credentials, and execute test API calls to ensure seamless functionality.
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Process, Product & Internal Enablement: Create, refine, and document integration processes. Support the introduction of new products and educate internal teams (Account Management, Sales, Support, etc.) on integration features and best practices.