Service Coordinator

Location: HUN - Budapest | Job-ID: 218935 | Contract type: Fixed Term Contract | Business Unit: Customer Success & Service Delivery

Your future tasks will be…

We are continuously expanding our our Global Service Coordination function, where we are looking for motivated and reliable colleagues to help us provide product delivery services to internal and external customers.

As a Service Coordinator, your main responsibility would be tracking and ensuring products are on the right track without any delay. We are looking for both junior professionals who would like to start (or continue) their career with us, as well as experienced and senior colleagues.

On a daily basis:

• Being the main point of contact between End users and Onsite Engineers.
• Understanding and supporting the End-to-End Product Management Lifecycle
• Use of IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End users
• Quality check and processing of incoming requests and incidents via ticketing tools, mailbox, and phone based on predefined Knowledge Base documents and work instructions
• Within delivery keeping the agreed service levels
• Maintaining and improving customer satisfaction, providing a consistent customer experience
• Monitoring all tickets and escalating issues in line with company processes to ensure customer demands are met
• Exception handling within the process (stuck process/change process/procedural changes)

 
You are the ideal candidate if...

• You are fluent in English (spoken and written)
• You are an experienced senior colleague or someone at the beginning of your professional journey, we welcome you to start (or continue) your career with us
• You have 1-2 years of service desk / logistics / customer service, and/or back-office experience and would like to use your learned skills on a different service area
• You have already worked with small transition projects or process transfers with frequent changes to the ways of working
• You are confident in your communication with internal and external customers
• You would like to use your language capability as a base for your daily work
• You are a quick learner and open to learn IT Service Delivery processes through various tools like IT Service Management Tools
• You have working knowledge of Windows 10 and MS-Office applications (Word/Excel)
• You have good interpersonal, literacy and numeracy skills
• You can work under supervision, follow instructions and procedures as well as you are able to be independent
• You can learn new tasks/areas quickly and willing to progress as well as to motivate others
• You demonstrate an organized approach to work, you can do structured work under pressure and are result-oriented
• You like complex challenges (at times)
• You are able to organize, prioritize, and being able to see the process from a higher level.

 
What can we offer to you?

As a future member of CC family in the area of Advanced Capability Development you will have the opportunity to:

• Have professional and personal development (clear structure depending on taking the lead of your own career)
• Work in a global structure
• Work in a fun and diverse atmosphere -> more highlight CC family atmosphere
• Experience a supportive and inclusive work environment that values your health and happiness
• Work in a flat management structure with an open door policy
• Have a stable workplace with a flexible office schedule (due to hybrid working)
• Have language courses, soft skills training and talent programmes
• Have Medicare private health care package and cafeteria benefits (yearly gross 500000 HUF and after the first year spent within the company, it grows to gross 780000 HUF).

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter