Automation QA Engineer

Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access and experience the unforgettable. We believe Life is better live®.

With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year. Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships. Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime

Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.

The Role

As Senior Automation QA Engineer, you will be involved in architecting and scaling our automated testing infrastructure. Beyond execution, this role is responsible for designing robust, maintainable frameworks that accelerate our CI/CD pipeline. This role involves working closely with development and product teams to define and execute test strategies, identifying automatable scenarios and ensuring automation coverage across applications. They will collaborate with engineering leadership to set quality benchmarks, mentor junior testers, and ensure our software remains resilient as we scale.

The ideal candidate has a meticulous attention to detail and a passion for identifying and solving complex problems.

Requirements

Outcomes to Deliver

• Modular automation and coverage: Build, maintain and optimise modular automation that is reusable across teams, and ensure automation coverage across applications.
• CI/CD integration: Contribute to integration of automation frameworks with the CI/CD pipelines to ensure build quality.
• Load testing: Design and execute load tests (using tools like JMeter, K6 or Locust) to identify bottlenecks and test auto scaling capabilities.
• Test strategy and quality benchmarks: Work closely with development and product teams to define and execute test strategies, identifying automatable scenarios, and collaborate with engineering leadership to set quality benchmarks.
• Test plans, cases and data: Design and execute comprehensive test plans and test cases (manual and automated) based on product requirements and design specifications, and prepare and maintain test data.
• Defect management: Identify, document and track defects using a bug tracking system (e.g. Jira), collaborate with software developers to understand the technical architecture and resolve defects efficiently, and verify that resolved issues are properly implemented and do not introduce new regressions.