Patient Services Co-Ordinator/Administrator

Specsavers. A household name and a Highstreet staple. And you could be part of the team.    
As an Administrator at Specsavers, you’ll be organised and equipped to tackle a wide variety of tasks. This includes all aspects of hearcare administration such as triaging patients, answering calls and general queries, making calls to confirm clinics, delivering afterccare calls, updating and filing records, booking and managing appointments, banking, through to repairs to hearing aids, and other key operational duties. The aim is to provide a top‑notch administrative service that supports the store’s overall success.  

Our store   
Located on Epsom High Street, Specsavers Epsom is a well-established practice providing high-quality eye and hearing care to the local community. Its hearcare services include adult hearing tests, hearing aid assessments, fitting and aftercare, earwax removal, and hearing protection solutions. Supported by a friendly, dedicated team and modern audiology technology, the store is committed to delivering excellent patient care and helping customers improve their hearing and quality of life.

What’s on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• Salary up to £28,000 dependent on experience
• Performance-related bonus scheme available following the successful completion of your probation period
• Full-time 40 hours per week - Monday to Friday
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Diary management (booking appointments, triaging in /triaging out, signposting customers to right services)
• Incoming and outgoing calls, emails and messages
• Outgoing calls, NHS rehab calls
• Working on reports in order to drive the business
• NHS pathway management
• Ongoing admin tasks
• Liaising with spokes about patient queries
• Occasional help with minor hearing aid repairs (when the receptionist is on lunch/on leave)
• Handling payments (occasionally)
• Using DX courier website to send stock to patients or other stores
• Using customer service platform to get insights to customer service scores
• Helping customers with hearing aids queries, app set up over the phone or email etc
• Other admin tasks as needed
• Reporting directly to the director
• Interacting with the optical team and directing optical customers to the right place (when they contact audiology)

What we’re looking for?   
If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Administrator. These include:   

• Strong organisational skills with the ability to prioritise workload
• Excellent attention to detail and accuracy
• Confident communication skills, both written and verbal
• Good working knowledge of Microsoft Office (Outlook, Word, Excel)
• Ability to work independently as well as part of a team
• Comfortable managing confidential information appropriately
• A proactive, “can‑do” approach to problem‑solving
• Strong customer service skills and a friendly, professional manner
• Good time‑management and the ability to meet deadlines
• Willingness to learn new systems and processes  

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. This job will close when it's filled, so don't delay, apply today!
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