Claims Officer

We're looking for an experienced and customer-focused professional to join our Commercial Insurance team as a Senior Commercial Motor Claims Consultant.

This role offers the opportunity to manage complex Commercial Motor, Fleet and Leasing claims while building strong relationships with customers, brokers and key stakeholders. You'll play a pivotal role in delivering exceptional customer experiences, driving positive claim outcomes, and acting as a trusted advisor throughout the claims journey.

If you enjoy negotiating, solving problems, building relationships and making a genuine difference for customers when they need us most, we'd love to hear from you.

What you'll be doing

• Managing a portfolio of Commercial, Fleet and Leasing claims from lodgement through to resolution.
• Providing proactive, market-leading service to customers, brokers and business partners.
• Building and maintaining strong relationships with fleet clients, brokers and key stakeholders.
• Acting as a key point of contact and advocate for fleet customers during the claims process.
• Determining claim requirements, gathering information and making sound claims decisions.
• Developing and managing claim action plans to achieve timely and effective outcomes.
• Proactively identifying fraud indicators, recovery opportunities and salvage potential.
• Negotiating settlements and claim outcomes with brokers and customers.
• Managing claim costs through accurate reserving and effective supplier management.
• Delivering client reporting and contributing to ongoing customer relationship management.
• Supporting continuous improvement initiatives and contributing to team success.

What you'll bring

• Strong customer service experience with a proven ability to build rapport and trust.
• Excellent communication and negotiation skills.
• Confidence making decisions and managing competing priorities.
• Strong problem-solving skills and the ability to navigate complex situations.
• Commercial acumen and a sound understanding of cost management principles.
• Resilience and adaptability in a fast-paced and evolving environment.
• A proactive approach with a strong sense of ownership and accountability.
• The ability to balance speed, quality and attention to detail.

Preferred experience

• Previous motor claims experience, ideally within Commercial, Fleet or Leasing portfolios.
• Experience working with brokers, customers and external service providers.
• ANZIIF qualifications or a willingness to work towards them.
• Knowledge of the insurance industry, regulatory requirements and commercial insurance products.

Chase the Sun, apply now!

At Suncorp, we believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate. We’re committed to creating an inclusive culture where our people feel valued, supported and connected.

If you require any support or adjustments to participate equitably in our recruitment process or workplace, please contact ana.jarrens@suncorp.com.au for a confidential conversation.